General Policies
Terms & Conditions
Order Acceptance & Cancellation
- Order Confirmation: After placing an order, you’ll receive an email confirming we’ve received it.
- Dispatch & Availability: While we strive to keep stock information accurate, there may be rare occasions where an item is out of stock. We reserve the right to cancel orders where products are no longer available.
- Pricing & Promotions: All prices are listed in GBP. If we discover a pricing error, we reserve the right to cancel or correct your order in consultation with you.
Payment Methods
- We accept major credit cards, debit cards. All transactions are secure and encrypted. We do not store your payment details on our servers.
Liability
- We work hard to ensure the information on our site is accurate. However, we can’t guarantee it is error-free or up to date at all times. You agree not to hold us liable for any direct, indirect, or consequential loss arising from the use of our website.
Privacy & Safety
Data Collection
- We collect personal data (name, email, billing/shipping addresses, payment information) when you purchase products or register an account.
- We automatically collect certain information about your device, browsing actions, and patterns, including IP address.
How We Use Your Information
- Order Processing: To manage and fulfill your purchases, including shipping and returns.
- Customer Support: To respond to queries, process returns, and provide updates on your order.
- Marketing (Optional): If you opt in, we may send you promotional emails about new arrivals or special offers. You can unsubscribe at any time.
Data Sharing
- We may share your information with trusted partners (e.g., payment processors, shipping carriers) strictly as needed to operate our business.
- We will never sell or rent your personal data to third parties for marketing purposes.
Data Security
- We implement appropriate security measures (SSL encryption, secure servers) to protect your information. However, no internet transmission is 100% secure, and you provide your data at your own risk.
Your Rights (UK GDPR)
- Access & Correction: You can request a copy of your personal data or ask us to correct inaccurate details.
- Deletion: You have the right to request deletion of your personal data in certain circumstances.
- Objection: You can opt out of certain data processing activities, such as direct marketing.
Wholesale Inquiries
If you’re interested in purchasing our products in bulk, we’d love to hear from you. Please reach out to us at info@myela.co.uk with your details and proposed order quantity.
We’ll gladly provide tailored pricing and discuss how we can support your business needs.
Intellectual Property Rights
All content on our website—including text, images, graphics, and logos—belongs to ela and is protected by intellectual property laws. You may not use or reproduce any part of our site without written permission.
