FAQ
For any enquiry, please contact info@myela.co.uk
For any enquiry, please contact info@myela.co.uk
At ela, we’re committed to ensuring a smooth and efficient delivery experience. Once your order has been dispatched, you can expect to receive it within 48 hours. Our streamlined process ensures that your items leave our warehouse promptly, and we keep you updated every step of the way.
For added peace of mind, we provide tracking information as soon as your shipment is on its way. Simply use the tracking number to stay informed about the progress of your package from our door to yours. If you have any questions or concerns about your delivery, our customer support team is here to help.
Enjoy free standard shipping when you spend £75 or more on your order. If your total is under £75, a small shipping fee applies. We want your shopping experience to be as rewarding and hassle-free as possible—so go ahead and treat yourself!
Shopping for your favourite styles should be worry-free, and our clear, reliable shipping policy reflects our commitment to making that happen. We value your time and trust, and strive to deliver both quality products and exceptional service.
At ela, we want you to be delighted with your products. If you’re not completely satisfied, you have 14 days from the date of receipt to request a return or exchange. Please make sure your items are undamaged, unwashed, and in their original packaging with original labels attached. Please also use the return label on the packaging, otherwise the return will not be accepted. We’ll process refunds within 14 days of receiving your return. If an item is faulty or not as described, you’re entitled to a full refund or replacement in line with the UK consumer law. Should you need any assistance, our customer support team is here to help.